De99 Terms & Conditions — A Complete Guide to Using the Platform

These Terms and Conditions form a legally binding agreement between de99 (operated through the de99.biz website and mobile application) and its users. In this document, "de99," "we," and "our" refer to the company operating de99. "User," "you," and "member" refer to anyone who is registered on or using this platform.

De99 is an online betting and gaming platform offering Sports Betting, Live Casino, slots, and a wide range of other gaming options. We operate under an international gaming license and are committed to providing all users with a fair, transparent, and secure gaming experience.

These Terms & Conditions are provided in Bengali for Bangladeshi users to ensure ease of understanding. However, the English version shall prevail in the event of any legal dispute.

To open an account and use de99's services, you must meet the following requirements:

• You must be at least 18 years Minors are strictly prohibited from using de99.
• You are not a resident of any country or region where online gaming is completely prohibited.
• A valid and active email address and phone number are required.
• Only one account per person is allowed. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and up to date.
• De99 may request a national ID, passport, or other documents for identity verification at any time.

Providing false information at registration will result in immediate account closure, and de99 reserves the right to forfeit any remaining balance.

The security of your de99 account is entirely your responsibility. Keep your password confidential and never share it with any third party. If you notice any unusual activity on your account, contact our support team immediately.

• Login Security: Enabling Two-Factor Authentication (2FA) is strongly recommended.
• Account Sharing: Sharing your account with anyone else is strictly prohibited.
• Updating Information: If your personal details change, please update your account immediately.
• Identity Verification (KYC): Identity verification may be required before withdrawals above a certain amount.
• Inactive Accounts: An account may be declared inactive after 12 months of no activity.

De99 will never ask for your password or PIN via email or phone. If you receive such a request, treat it as fraudulent and report it to us immediately.

De99 supports Bangladesh's most popular payment methods — Mobile Pay, Nagad, and Rocket — as well as bank transfers. The following rules apply to all financial transactions:

• Minimum Deposit: BDT 300.
• Minimum Withdrawal: BDT 500.
• Withdrawal Processing Time: Usually within 1–24 business hours.
• Identity Verification: KYC verification is required for withdrawals exceeding BDT 10,000.
• Payment Method Match: It is recommended that deposits and withdrawals be made using the same method.
• Third-Party Payments: Deposits from another person's account or card are not accepted.

De99 reserves the right to hold any payment at any time if fraudulent activity is suspected before deposited funds are used for gaming.

De99 regularly offers a variety of bonuses and promotions — including welcome bonuses, deposit match bonuses, free spins, cashback, and more. Each bonus comes with its own specific terms, which are detailed on the relevant offer page.

• Wagering Requirements: To withdraw bonus funds, a specified number of bets must be placed (typically 20–40x the bonus amount).
• Duration: Each bonus has a set expiry date. Once expired, the bonus will be forfeited.
• Game Restrictions: Some bonuses may be restricted to specific games.
• One Bonus, One Use: Using the same offer more than once is prohibited.
• Bonus Abuse: Accounts may be investigated if bonus system abuse is suspected.

De99 reserves the right to modify, suspend, or cancel any bonus programme at any time. In the event of any bonus-related dispute, de99's decision shall be final.

All betting activity on de99 is governed by the rules below. Once a bet is confirmed, it cannot be cancelled — please review your bet carefully before placing it.

• Minimum Bet: The minimum bet amount per wager is ৳10 (may vary by game).
• Maximum Win: A maximum win limit per bet is in place, which varies by market.
• Odds Changes: Odds in live betting may change at any time.
• Match Cancellation: If an event is cancelled, the bet amount will be refunded.
• Technical Errors: de99 reserves the right to void bets placed at erroneous odds due to server or technical issues.
• Sports Event: International rules apply to all Sports Betting, including cricket, football, and more.

The following activities are strictly prohibited on the de99 platform. Violations may result in permanent account closure and balance forfeiture:

• Creating or operating multiple accounts.
• Registering with a false identity or using someone else's identity.
• Using bots, automated software, or hacking methods.
• Misuse of the bonus system or engaging in arbitrage betting.
• Money laundering or any transaction involving illegal funds.
• Harassing or defrauding other users.
• Attempting to interfere with the platform's security systems.
• Operating an account on behalf of a minor.

De99 takes the privacy of your personal information very seriously. We never sell your data to third parties. For full details on how we collect, use, and protect your information, please refer to our Privacy Policyavailable at.

Your information is used solely for the following purposes:

• Account Management & Identity Verification.
• Payment processing and financial transactions.
• Providing customer service and support.
• Complying with applicable laws and regulatory requirements.
• Fraud detection and platform security.

De99 is firmly committed to responsible gaming. Gaming is entertainment — it should never be seen as a source of income. We encourage all our users to develop healthy gaming habits.

The following responsible gaming tools are available on de99:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Cap the maximum amount you can bet within a set time period.
• Self-Exclusion: Fully close your account for a set period of time.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

For more details, visit our Responsible Play View the page.

You may request to close your de99 account at any time. Any remaining balance will be available for withdrawal prior to closure (provided no restrictions apply).

De99 may close or suspend an account without prior notice in the following circumstances:

• If evidence of a breach of these Terms and Conditions is found.
• If fraud or deceptive activity is suspected.
• If identity verification has not been completed.
• By order of a court or regulatory authority.
• If platform abuse is proven.

De99 reserves the right to modify these Terms & Conditions, in part or in full, at any time. For any significant changes, we will notify you via email or an on-platform notice.

Continuing to use the platform after any changes are made will be taken as your acceptance of the updated terms. We recommend reviewing this page regularly.

If you have any questions or concerns about these Terms & Conditions, please reach out to our support team. We're always here to help.

• Email: support@de99.biz
• Live Chat: Available on the platform 24/7.
• Complaint Response Time: Typically within 24–48 business hours.

For more information, visit our FAQ Page View or About Us Visit the page.