De99 Privacy Policy — How We Keep Your Data Safe

De99 is a trusted online gaming and betting platform with millions of players across Bangladesh. We believe protecting your personal data is one of our most important responsibilities. This Privacy Policy clearly explains what information de99 collects, why we collect it, and how we keep it safe.

We want to be straightforward and transparent — no vague language, no fine print — because you have every right to know what happens with your information. When you open an account, play games, or make payments on de99, certain data is shared with us. That data is used solely to improve your experience and maintain platform security — nothing more.

De99 collects several types of information, organized into three main categories:

We only collect information that is genuinely necessary to deliver our services. Requesting unnecessary data goes against our policy.

De99 collects information through several methods. We're committed to being fully transparent about each one:

• Directly provided information: Information you provide directly — such as through registration forms, KYC document uploads, payment details, and support chat.
• Automatic Collection: When you use de99, cookies, log files, and web beacons automatically collect technical information.
• From Third Parties: Transaction confirmation data from payment processors (Mobile Pay, Nagad, etc.).
• Identity Verification Services: Identity verification data from KYC-approved verification providers.

De99 uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Creating and maintaining your de99 account and verifying your identity.
• Service Delivery: Keeping gaming, betting, and payment services running without interruption.
• Security: Preventing fraud, money laundering, and other illegal activities.
• Customer Support: Providing prompt and effective resolution to your complaints and queries.
• Personalized experience: Recommending games and promotional offers tailored to your preferences.
• Legal Compliance: Complying with applicable laws, regulatory directives, and court orders.
• Platform development: Continuously improving service quality, performance, and the overall user experience.

De99 never sells your data. However, in limited circumstances, information may be shared with trusted partners:

• Payment Processors: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, Rocket, and our banking partners.
• KYC Verification Services: Approved verification bodies for identity confirmation.
• Technology Service Providers: Hosting, cloud storage, and cybersecurity service providers — only the necessary data is shared.
• Legal Obligations: In compliance with court orders, lawful requests from investigative authorities, or directives from regulatory bodies.

Even in the above cases, data sharing is kept to a strict minimum — only what is absolutely necessary. All partners operate under rigorous confidentiality agreements.

De99 uses industry-leading technology and practices to protect your data. Our security framework operates on three levels:

• Transmission security: All data transfers are protected by TLS 1.3 encryption. You will see "https" in your browser's address bar.
• Storage Security: Stored data is protected with AES-256 encryption. Passwords are hashed — no one can read them directly.
• Access Control: Only authorized personnel can access specific data, and all access is logged.

• Regular security audits and penetration testing.
• Two-Factor Authentication (2FA) is supported and recommended.
• Data breach response plan — you will be notified within 72 hours if an incident occurs.
• Servers and infrastructure monitored 24/7.

De99's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of the site.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some features.

De99 does not retain your data indefinitely. A defined retention period is set for each type of information:

• Account Information: For the lifetime of your account + 5 years after closure (as required by law).
• Financial transaction records: 7 years from the date of the last transaction.
• Gaming History: 3 years or until account closure.
• Support Contact: 2 years from the date of last contact.
• Technical Logs: Up to 90 days.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified. Certain data may be kept longer due to legal obligations.

De99 respects your data privacy rights. All of your rights are listed below: