1. Home
  2. Responsible Gaming
Your Safety Is Our Priority

De99 Responsible Gaming — Safe & Mindful Gaming Guide

Gaming is one part of entertainment — and de99 is always here to make sure it never becomes a problem. Responsible gaming means staying in control while having fun.

18+ Only Safe Environment 24/7 Support

Important Notice

Gaming is for entertainment only. Don't chase losses by placing bigger bets. If you or someone you care about is struggling, seek help immediately.

What is Responsible Gaming?

Responsible Gaming refers to an attitude and approach where gaming or betting remains a form of entertainment — never a source of financial stress, family conflict, or mental health issues. At de99, we believe every player has the full right and ability to know their limits and stick to them.

Online gaming in Bangladesh is growing fast. Many people start out of curiosity, while some gradually develop an unhealthy dependence on it. de99 doesn't want any of our players to reach that point. That's why we've built a range of protection tools and support systems to help you stay informed and in control.

de99's Core Principles: When gaming stops being entertainment and starts feeling like an obligation or a burden, it's no longer responsible play. We're always here to help you recognize that line — and respect it.

Responsible Gaming means setting a clear budget, sticking to time limits, not chasing losses with emotional bets, and prioritising time with family and friends over gaming. de99 actively supports you with all of this.

How to Recognize Problem Gaming

Sometimes we don't realise how much gaming is affecting our lives. Ask yourself the questions below — if three or more answers are "Yes", you may need some support:

On This Page
What Is Responsible Gaming Warning Signs Protection Tools Set Limits Self-Exclusion Tips & Advice FAQs
Check Yourself

Signs of Problematic Gaming

Read each question below carefully. This check-in is only useful if you answer honestly.

01
Spending Beyond Your Budget

Do you often end up spending more than you planned and regret it afterwards?

02
Chasing Losses

When you lose, do you place larger bets to try to win the money back?

03
Hiding from Family or Friends

Do you hide how much you're playing or spending from the people close to you?

04
Inability to Stop Gaming

Do you find it hard to stop even when you want to? Does "just one more" keep going on and on?

05
Borrowing to Game

Have you borrowed money — or considered doing so — to continue betting or gaming?

06
Impact on Work or Studies

Is gaming affecting your work, studies, or ability to handle everyday responsibilities?

07
Emotional Distress

Do you feel restless, irritable, or anxious when you're not playing? Does gaming feel like the only time you feel good?

08
Relationship Strain

Have you argued or had conflicts with family or friends over your gaming?

If you answered "Yes" to three or more questions, please contact the de99 support team or consider using the self-exclusion feature. Asking for help is a sign of strength.

de99 Safety Kit

You're in Control — de99's Protection Tools

De99 provides several effective tools to support Responsible Gaming, all accessible from your account settings at any time.

Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once set, reducing the limit takes effect immediately; increasing it requires a 24-hour waiting period.

Session Time Limit

Decide in advance how long each session will last. Once the time is up, de99 will automatically end your session and prompt you to take a break.

Reality Check

At set intervals, de99 will remind you how long you've been playing and how much you've spent. These alerts help you make informed decisions.

Cooling-Off Period

Take a break from gaming for anywhere between 1 day and 6 weeks. During this time, your account will be temporarily suspended and no deposits will be accepted.

Self-Exclusion

Exclude yourself from de99 for 6 months to 5 years, or permanently. During self-exclusion, no new accounts can be opened and no promotional messages will be sent.

24/7 Support Team

De99's trained support team is available at any time. All responsible gaming matters are handled with complete confidentiality.

Set Limits

How to Set Your Limits

Daily Limit

Set a daily maximum on how much you deposit. Start with a small amount.

Weekly Limit

Set a firm cap on your total spending across the entire week.

Monthly Limit

Only spend a set portion of your monthly budget on gaming — never more.

Time Limit

Decide how many hours a day you'll play. Making time for family always comes first.

Steps to Set Your Limits

1
Log in to your de99 Account

Click your profile icon in the top right corner and go to "Account Settings".

2
Open the "Responsible Gaming" tab

Go to the Settings menu and click on the "Responsible Gaming" section.

3
Select Limit Type & Amount

Choose daily, weekly, or monthly — pick the limit type you want and enter the amount.

4
Confirm & Save

Click the "Save" button. Your limit will take effect immediately.

Budget Planning Tips

  • Maximum Monthly Income 5% spend on gaming.
  • Never use money meant for rent, food, or your children's education to place bets.
  • Withdraw your winnings straight away — avoid reinvesting them.
  • Review your spending every week.
  • Set aside time and money for hobbies and activities outside of gaming.
  • Let your family know about your gaming budget.
Self-Exclusion

Self-Exclusion — A Courageous Choice

Self-Exclusion is a feature that lets you take a complete break from de99 for a set period of time. It's not a sign of weakness — it's a brave and smart step towards taking care of yourself.

During self-exclusion, you will not be able to log in to de99, make any deposits, or receive any promotional emails or messages from de99. If your account holds any balance during this period, you will have the option to withdraw it.

Keep in Mind: Any attempt to open a new account while self-exclusion is active will be blocked, and all funds held will be returned.

Even after your self-exclusion period ends, you'll need to actively request reactivation. de99 ensures this process involves no pressure or incentives.

Self-Exclusion Duration

6
Month
Short Break
1
Year(s)
Medium Break
5
Year(s)
Extended Break
Permanent
Exclusion
Permanent Closure

To activate self-exclusion support@de99.bizEmail us or reach out via live chat. We'll take action within 24 hours.

Best Practices

10 Essential Tips for Responsible Gaming

Follow these habits and gaming will always stay fun and in control.

✓
Set a Budget Before You Play

Only spend money you can afford to lose — money whose loss won't affect your daily life.

✓
Think of It as Entertainment

Think of gaming as entertainment, like going to the movies — not as a way to earn income.

✓
Take Regular Breaks

Take a break every 30–45 minutes. Get up, walk around, drink some water.

✓
Don't Play While Drinking

Being intoxicated impairs your judgment, which can lead to significant losses.

✓
Don't Play Under Stress

Gaming while angry, sad, or anxious can make things worse.

✓
Accept Losses as Part of the Game

Wins and losses are both part of gaming. If you lose, stay calm — don't act on impulse.

✓
Keep Up Other Hobbies

Sports, reading, spending time with friends — keep life rich outside of gaming too.

✓
Make Time for Family

Family time and responsibilities always come before gaming. Relationships matter more than bets.

✓
Keep Minors Away

De99 is a strictly 18+ platform. Never leave your account password accessible to children.

✓
Don't Hesitate to Ask for Help

If something feels off, talk to the de99 support team, a trusted friend, or a professional counselor.

FAQs

Frequently Asked Questions About Responsible Gaming

No — responsible gaming applies to everyone, not just those with a problem. It's a preventive habit. Players who are gaming healthily right now are far less likely to run into trouble down the line if they set limits and maintain mindful gaming habits. de99 encourages all players to make use of our responsible gaming tools.

Yes. When you activate self-exclusion, any withdrawable balance in your account will be available for you to withdraw. Bonuses or conditional funds may be forfeited, but your actual deposited funds are fully refundable. For more details, support@de99.biz) to get in touch.

At de99, reducing your deposit limit takes effect immediately. However, increasing your limit is subject to a minimum 24-hour delay. This cooling-off period is designed to protect you from impulsive decisions and give you time to reconsider.

de99 does not allow third parties to directly control your account, as this is a matter of privacy. However, you can choose to confide in a trusted family member and work together to set limits. If you feel you need extra support to protect your account, our support team is here to guide you in the right direction.

Not entirely. de99 follows a strict age verification process. Providing a government-issued ID or birth document to confirm age is mandatory during registration and KYC verification. If anyone under 18 attempts to register, their account will be immediately closed and all associated data deleted.

Start by reaching out to the de99 support team (support@de99.biz) to get in touch — we'll assist you with self-exclusion and other protection tools. It also helps to talk openly with a trusted family member or friend, and to seek professional mental health support if needed. Acknowledging the problem is always the first step toward solving it.
Enjoy Mindfully

On de99 Responsibly Play & Enjoy

Gaming should be a source of fun, not stress. Register at de99, set your limits, and enjoy the best online gaming experience in Bangladesh — mindfully.

Register Now Log In
18+ Only Limit-Setting Feature 24/7 Support Safe Environment
বাংলা